Frequently Asked Questions
Ordering & Products
We offer standard sizes from 24″×60″ up to 33″×80″, including our most popular 33″×72″ retractable banner stand, plus table-top displays for counters and desks. Stands are available with full-color printing included, or as hardware-only if you already have your graphics printed.
Yes. Every stand is available in two options — with full-color printing included, or hardware-only (stand + carry bag) if you prefer to print your banner locally. Just select your preferred option on the product page.
If you choose the “with printing” option, yes — the price includes high-resolution printing, the stand hardware, and a carry bag. No hidden add-ons at checkout. Hardware-only options are priced separately.
High-resolution PDF, AI, or PNG (300 DPI recommended) works best. Not sure about your file? Send it over and our design team will check it free of charge before printing.
Yes — we offer design assistance if you don’t have print-ready artwork. Contact us with your logo and content, and we’ll create a proof for your approval before anything goes to print.
Yes. Orders of 10+ units qualify for up to 20% off. Perfect for trade shows, franchises, retail chains, and events. Request a bulk quote through our Bulk Orders page.
Quality & Returns
We ship across the United States, Canada, and the United Kingdom. Shipping is free on all orders — no minimums.
Standard delivery is typically 7–12 business days from artwork approval, including production time. You’ll receive a tracking number as soon as your order dispatches.
Yes — free tracked shipping on every order to the US, Canada, and UK. Oversized items may have extended handling time, but never a shipping charge.
In most cases, no — the majority of orders arrive with no additional charges. Depending on your country’s regulations and order size, a small import fee may occasionally apply, typically around $19 for a standard order.
Yes. Every order ships with full tracking, sent to your email at dispatch. You can also use our Track Order page anytime.
Quality & Returns
With normal use, our retractable stands last 2–5 years. Banners are printed on durable, fade-resistant material, and many of our stands support replaceable graphics — so you can refresh your message without buying new hardware.
Yes — we send a digital proof for approval before production on request. Nothing prints until you sign off.
Company
Email us at support@bannerstandco.com or use our contact form — we respond within 24 hours on business days.
Shadow Medicine Package