Overview

Because every product is printed to order with your artwork, we handle returns differently from a standard retail store. This policy explains when a return is accepted and how the process works.

What we accept

We’ll reprint or replace your order at no cost if it arrives damaged in transit, defective or misprinted on our end, or different from the proof you approved.

What we can’t accept

We’re unable to accept returns for a change of mind on a correctly printed order, errors that were present in the artwork or proof you approved, or products damaged through misuse after delivery.

How to start a return

Contact us within 7 days of delivery with your order number and clear photos of the issue. Our team will review your request and, if approved, arrange a reprint or replacement.

Timeframe

Return requests must be raised within 7 days of delivery. Approved reprints are prioritized in our production queue so you receive your replacement as quickly as possible.

Contact us

If you have any questions about this Return Policy, please reach out through our Contact page and we’ll be happy to help.