Overview

This policy explains when a refund is issued, as opposed to a reprint or replacement. Because every product is made to order with your artwork, refunds are handled on a case-by-case basis as described below.

When you’ll receive a refund

A refund is issued when your order arrives damaged or defective and you prefer a refund over a reprint, when we’re unable to reprint or replace your order, or when an order is cancelled before it enters production.

When a refund isn’t available

Refunds are not available for custom or printed items produced correctly to an approved proof, change-of-mind requests on completed orders, or orders that have already shipped, unless they arrive damaged or defective.

How to request a refund

Contact us within 7 days of delivery with your order number and, where relevant, photos of the issue. Our team will review your request and confirm whether a refund can be issued.

Processing time

Once approved, refunds are returned to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Contact us

If you have any questions about this Refund Policy, please reach out through our Contact page and we’ll be happy to help.